Soso66 Privacy Policy – Malaysian Player Personal Data Protection

1Introduction

Soso66 is an online entertainment platform operating under a recognized license and is committed to safeguarding every user's privacy at all times. We understand that your trust in us depends not only on the gaming experience we provide, but also on how we handle the personal information you share with us.

This Privacy Policy details the types of personal data we collect, the purposes for collection, parties who may receive your data, data retention periods, and your rights regarding your personal data. We strive to be as transparent as possible so you can make informed decisions about your use of the soso66 platform.

This policy applies to all users who access or use the soso66 platform via our website, mobile app, or any other digital channel we operate.

2Types of Personal Data We Collect

We only collect personal data that is genuinely necessary to provide the soso66 platform services safely, efficiently, and responsibly. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Registration Information: Full name, phone number, email address, date of birth, and account password
• Identity Verification (KYC) Information: Copy of national ID, passport, or other official identity document; selfie for facial verification if required
• Financial Information: Bank account number, bank name, and digital wallet details used for deposits and withdrawals
• Communications: Records of your correspondence with our customer support team via live chat, email, or other channels

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version
• Usage Data: Pages visited, session duration, buttons clicked, games played, and general usage patterns
• Transaction Data: Complete records of all deposits, withdrawals, bets, and wins in your account
• Location Data: General location based on your IP address for regional compliance purposes

Data Categories	Example	Primary Purpose
Identity	Name, date of birth, IC/Passport	KYC & Account Verification
Contact	Email, phone number	Communication & Security
Finance	Bank account, transaction records	Payment Processing
Technical	IP, device, browser	Security & Fraud Prevention
Behavioral	Game records, active sessions	Service Improvements

3Purpose of Data Collection and Use

Soso66 uses your personal data solely for legitimate and necessary purposes. We do not collect data beyond what is required to operate our services safely and responsibly. The following are the primary purposes for which your data is used:

• Account Management: Creating, managing, and securing your soso66 account, including processing logins and session verification
• Financial Transaction Processing: Verifying and processing all deposits and withdrawals securely and accurately
• Legal and Regulatory Compliance: Fulfilling KYC requirements, anti-money laundering (AML) obligations, and reporting duties to the relevant authorities
• Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, collusion, and platform abuse
• Customer Support: Resolving enquiries, complaints, and technical issues you report to us
• Platform Improvements: Analysing aggregated usage data to enhance user experience and platform performance
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only to users who have consented to receive them
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support

4Data Sharing and Disclosure

Soso66 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited circumstances, we may need to share some of your data with the following parties:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform — including payment processors, cloud service providers, identity verification companies, and customer support platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data in accordance with our instructions.

4.2 Legal Requirements

We may disclose your personal data to government authorities, law enforcement bodies, or regulatory agencies if we are legally required to do so by law, court order, or valid legal process. In such circumstances, we will endeavor to notify you in advance where permitted by law.

4.3 Business Transfers

If soso66 is involved in a merger, acquisition, or sale of assets, users' personal data may be transferred as part of those business assets. We will notify you before your data is transferred and before it becomes subject to a different privacy policy.

5Data Storage and Security Measures

The security of your personal data is our absolute priority. soso66 implements multiple layers of technical and organisational safeguards to keep your data secure at all times.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption at rest for all sensitive information
• Multi-layered firewall system and real-time intrusion detection system
• Two-factor authentication (2FA) available for all user accounts
• Regular security testing and audits conducted by independent security experts

5.2 Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Generally:

• Active account data is retained for as long as your account remains active
• Following account closure, financial transaction data is retained for a minimum of 5 years in accordance with applicable AML legal requirements
• KYC records are retained for a minimum of 5 years from the date of the last transaction
• Customer support communication logs are retained for 2 years

6Cookies and Tracking Technologies

The soso66 platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and ensure account security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences and settings such as preferred language and display settings to improve ease of use.
• Analytics Cookies: Helping us understand how users interact with our platform as a whole, so we can make meaningful improvements.
• Marketing Cookies: Used to display relevant promotional content to you based on your interests and usage history.

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of the soso66 platform.

7Your Rights Regarding Personal Data

As a soso66 user, you have clear and enforceable rights regarding your personal data. We are committed to processing every request relating to these rights within 30 calendar days from the date we receive the request.

To exercise any of the above rights, please contact our privacy team via email [email protected] and clearly state the right you wish to exercise along with your account information for identity verification.

8Child Data Protection

The soso66 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or store any personal data from individuals under the age of 18. Should we discover that we have inadvertently collected data from someone under 18, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your underage child has registered or used the soso66 platform, please contact us immediately at [email protected] so that we may take appropriate action without delay.

9Privacy Policy Update

Soso66 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, new legal requirements, or the latest industry best practices. When we make significant changes, we will:

• Displaying clear notices on the soso66 platform homepage
• Sending notifications via email or in-app notifications to all registered users
• Updating the "Last Updated" date at the top of this document

Continued use of the soso66 platform after an update is published constitutes acceptance of the latest version of this Privacy Policy. We encourage you to review this policy periodically so you are always informed of how we protect your information.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how soso66 handles your personal data, or if you wish to exercise any of your privacy rights, our team is ready to assist:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 directly through the soso66 platform

We are committed to responding to all privacy-related enquiries within 5 business days and resolving any issues in a fair, transparent, and satisfactory manner. Your trust is our most valuable asset.